Refund Policy

Last updated: 11 August 2025

This Refund Policy applies to all purchases made through VocalReads.com, operated by SOFNIX SDN. BHD. (Company No: 1500178-D), a company registered in Malaysia.

We value our customers and strive to ensure satisfaction with our products and services. Please read this policy carefully before making a purchase.

1. General Policy

- Refunds are only applicable to purchases made directly through VocalReads.com.

- All requests must be submitted to [email protected] along with proof of purchase.

- Refund eligibility and approval are subject to the terms stated below.

2. Eligibility for Refunds

We will process a refund if:

1. The purchased service/product is not delivered due to a technical error on our part.

2. The service/product is materially different from the description on our website.

3. The customer cancels the subscription within the trial period (if applicable).

Refunds will not be provided for:

- Change of mind after purchase.

- Digital products or subscriptions that have been used/accessed beyond the trial period.

- Issues arising from the customer’s internet, device, or software compatibility.

3. Refund Request Process

To request a refund:

1. Contact our support team at [email protected] within 7 calendar days of your purchase.

2. Include:

- Full name

- Order number

- Reason for refund request

3. Our team will review your request and respond within 3 working days.

4. Refund Method & Timeline

- Approved refunds will be processed via the original payment method only.

- Refunds will be issued within 14 working days from the date of approval.

- Processing times may vary depending on your bank or payment provider.

5. Contact Us

For questions about this Refund Policy, please contact:

SOFNIX SDN. BHD. (Company No: 1500178-D)
Email: [email protected]
For more ways to reach us, please visit our Contact Us page.